Last updated: April 13, 2026
These Terms of Service ("Terms") govern your use of the Haven mobile application and related services (the "Service") provided by Haven ("we", "our", or "us"). By using Haven, you agree to these Terms.
Haven is a home and estate management application that helps homeowners organize household documents, track property maintenance, coordinate with service vendors, and plan for the future.
Haven is currently in beta. The Service is provided as-is, and features may change, be added, or be removed during the beta period.
You must be at least 18 years old to use Haven. By using Haven, you represent that you meet this age requirement and that the information you provide is accurate.
You are responsible for maintaining the security of your account credentials and for all activity that occurs under your account. Notify us immediately if you suspect unauthorized access.
You agree not to:
Haven offers an optional SMS coordination feature that enables two-way text message communication between you and your home service vendors through a Haven-provided phone number.
Program name: Haven SMS Coordination
Description: When enabled, the SMS coordination feature allows you (the homeowner) to add vendor phone numbers to your account. Vendors can text the Haven number to confirm completed visits, indicate arrival, or send scheduling updates. Messages are relayed between vendors, the Haven system, and you. The system sends operational acknowledgments and clarification requests as needed.
Message frequency: Message frequency varies based on the number of vendors you have enabled and the frequency of their service visits. Typically 1 to 10 messages per week per vendor.
Message and data rates: Message and data rates may apply.
Support: For help with the SMS program, email support@havenhome.dev or text HELP to the Haven number.
To opt out: Text STOP to the Haven number at any time to unsubscribe. Text START to resubscribe.
For help: Text HELP to the Haven number for information about the program.
By enabling SMS coordination, you authorize Haven to send and receive SMS messages on your behalf to the vendors you have added. You confirm that vendors you add have agreed to receive these messages.
You retain ownership of all content you add to Haven (documents, photos, household information, etc.). You grant Haven a limited license to store, process, and display your content as necessary to provide the Service.
We do not sell your content. We do not use your content for advertising or marketing purposes.
Haven is currently in beta. The Service is provided "as is" and "as available" without warranties of any kind, express or implied. We do not guarantee that the Service will be uninterrupted, error-free, or completely secure.
You acknowledge that bugs, data loss, or service interruptions may occur during the beta period. We recommend maintaining your own backups of important documents and information.
To the maximum extent permitted by law, Haven and its affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service.
You may stop using Haven and delete your account at any time. We may suspend or terminate your access if you violate these Terms or if we discontinue the Service.
We may update these Terms from time to time. We will notify users of material changes through the app or via email. Continued use of the Service after changes means you accept the updated Terms.
These Terms are governed by the laws of the State of Connecticut, United States, without regard to conflict of laws principles.
For questions about these Terms, contact: support@havenhome.dev