This Privacy Policy describes how Haven ("we", "our", or "us") collects, uses, and protects information when you use the Haven mobile application and related services (the "Service").
Information we collect
When you use Haven, we collect the following information:
- Account information: name, email address, phone number, and any other information you provide when creating an account.
- Household information: property addresses, family member details, vendor and contact information, documents, photos, and other content you add to your household.
- Service usage data: how you interact with the app, features used, and aggregate analytics that help us improve the product.
- Communications: when you use Haven's SMS coordination features, we collect and store the content of messages exchanged between you, your service vendors, and the Haven system. This includes phone numbers, message bodies, and any media attachments.
- Device information: technical information about the device and operating system you use to access Haven.
How we use your information
We use the information we collect to:
- Provide, maintain, and improve the Haven Service
- Process and route SMS communications between you and your service vendors
- Send you notifications about your household, scheduled services, and account activity
- Generate AI-powered insights and recommendations specific to your household
- Respond to your support requests
- Detect and prevent fraud or abuse
SMS communications
If you enable SMS coordination features, Haven uses your provided phone number and the phone numbers of vendors you add to facilitate two-way text message communication. Information collected from SMS communications, including phone numbers, message content, and consent records, is used solely to provide the requested service.
We do not share SMS opt-in data, mobile information, or message content with third parties for marketing purposes. We do not sell this information under any circumstances.
You may opt out of SMS communications at any time by texting STOP to the Haven number. You may text HELP for assistance.
Information sharing
We do not sell your personal information. We do not share your information with third parties for their marketing purposes.
We may share information in the following limited circumstances:
- Service providers: with vendors and partners who help us operate the Service (such as cloud hosting, AI processing, and SMS delivery), bound by confidentiality obligations.
- Legal compliance: when required by law, subpoena, or to protect the rights, property, or safety of Haven, our users, or others.
- Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users.
- With your consent: when you explicitly authorize sharing for a specific purpose.
Data security
We use industry-standard security measures including encryption in transit and at rest, biometric authentication options, and access controls to protect your information. No system is perfectly secure, and we cannot guarantee absolute security, but we work continuously to protect your data.
Your choices
You can:
- Access, update, or delete your account information at any time through the Haven app
- Export your household data
- Delete your account, which removes your data from our active systems within 30 days
- Opt out of SMS communications by texting STOP to the Haven number
- Opt out of non-essential email communications via the unsubscribe link in our emails
Children's privacy
Haven is intended for adults (18+) and is not directed to children under 13. We do not knowingly collect personal information from children under 13.
Changes to this policy
We may update this Privacy Policy from time to time. We will notify users of material changes through the app or via email.
Contact
For privacy questions or requests, contact: support@havenhome.dev